Click the gear icon then click Internet options.Make sure the browser is not in private mode. Ask your IT Admin to run the command 'icacls %userprofile%\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L' for all users.Suggestion: This occurs because the add-in can't access local settings and the browser needs to be given permission to enable this access. Issue: Error message in the Windows Outlook application console log: "trunk***.js access denied". If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application. Enter the URL that appears in the error message, and click Add.Select the Trusted sites zone, then click Sites.Click Network and Internet or Internet Options.Suggestion: Add Zoom to the list of trusted sites in your security settings. Try a different browser, or configure your browser so that and the domain shown in your address bar are in the same security zone." Issue: Error message from the browser that states: "The security settings in your browser prevent us from creating a dialog box. Security settings error (Windows, Outlook web) Suggestion: Allow the following URLs on your network. Issue: The Outlook Add-in has been configured, but will not authenticate and allow you to schedule a meeting. How to troubleshoot common issues with the Zoom for Outlook add-in Authentication error Add-in updates not appearing in ribbon menu (Outlook desktop).Add-in doesn't activate in Office 2013 desktop.Add-in not working (Windows, Outlook web).Access error (Windows, Outlook desktop).Security settings error (Windows, Outlook web).For additional troubleshooting suggestions, see the Microsoft support site. The following information can help you troubleshoot and resolve common issues with the Zoom for Outlook add-in.
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